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Clinical Nursing Manager

Clinical Nursing Manager

  • Leeds

NSV - The Vet Recruiter

A Small Animal Hospital located in Leeds Birstall are looking for a Clinical Nursing Manager to join their forward thinking, fast-paced hospital on a full-time basis.

They are an RCVS Accredited Hospital, RCVS Emergency Clinic, ISFM Gold and RAW Silver practice, with an extremely experienced team of 67 colleagues, that include ECC, Medicine, Surgical & Dental Certificate holders in both their veterinary and nursing teams.
They are the reputable veterinary provider of choice for the community, a place the team are proud to work, where they support each other to progress as individuals and as a practice, and to exceed expectations in their provision of quality veterinary care.

Our client is extremely proud to be running both a 24/7 OOH/Referral Hospital and a thriving first-opinion business within the same site. This enables them to provide highly supportive, educational opportunities for both veterinary surgeons and veterinary nurses at all stages in their career (i.e from graduation to internships/referral experience). Plus provide their clients with fully comprehensive facilities, expertise and help with all stages of their pet’s veterinary needs.

To do this effectively they have invested heavily in team support, education and management at Birstall, resulting in a current management team of nine (two passionate joint-venture partners, Exec-Hospital, Clinical, Financial, Client-Service manager’s, Head Nurse, Deputy-head nurse and dedicated SVN-school trainer). The current vacancy is to replace their current Clinical Nurse Manager who is moving on to further their career development in the industry, take over their existing responsibilities, and facilitate the hospital’s third phase of development (includes a 2022 structural extension, launch of SVN school, and the business expansion of both clinical/consulting services to their clients).

Job Description:
•    Main purpose of job – organisation of the current day and night nursing teams, currently at 15 RVN’s, 5 SVN’s (soon to grow to 9), 8 VCA’s. Emphasis on smooth running, optimising workflow, to ensure the best standard of patient care.
•    Line manager for the nursing team who will drive colleagues to consistently perform at their highest ability.
•    Holding monthly meetings and individual appraisals as appropriate. Encourage ongoing development and areas of suggested improvement with both individuals and the practice.
•    Manage and comply with Health & Safety Regulations and local policy at the Hospital. Work with the Hospital Manager to improve protocols where necessary and deliver training for implementation of best practice.
•    Customer Service. Being able to understand and anticipate the customer’s needs, to support provision of high-quality professional service to clients.
•    Support the Client Service Manager, and Finance Manager with client complaints.
•    Clinical role model (nursing or vet) within the practice, working alongside students to assist teaching of clinical skills, supervise and evaluate progress throughout their course and support the current in-house clinical coaches.
•    Support the Hospital Manager with long-term development of the Hospital, creating a positive working environment with massive focus of team member morale and support network.

This role is 40 hours per week, heavily administrative and people management in focus (with both veterinary clinical and technical experience a must). Requires 1 in 4 weekends, flexibility in working shifts (potentially spanning 8:30am to 8:30pm weekdays), and flexibility to work occasional nights, (i.e. when night team training, SOP optimisation and colleague 1-2-1’s may be required).

Candidate Specification:
•    Effective communication – Letters, verbal, reports, meetings, briefings and complaints
•    Personal development- Clear planning, commitment, and motivation to achieve personal development for yourself and others.
•    Professional Confidence- belief in own ability, providing an opinion or advice when necessary
•    Organisation and Decision Making- Take an unbiased, systematic approach to arriving at an appropriate plan of action
•    Leadership and change management- providing inspiration, vision and direction. Encourage and support others to develop confidence, able to mobilise others to identify and implement desired changes.
•    Strong charismatic People Manager, with a proven track record to motivate and inspire teams and individuals

Open to either :
a) Veterinary Surgeons or RVN’s with a passion for veterinary hospital & people management (no practical clinical work required in this role);
b) Strong, experienced People Managers (preferably with knowledge/experience in the veterinary industry).

What they can offer to you:
•    Contributory pension scheme
•    Life Insurance, Income Support Cover
•    Generous CPD allowance and support provided
•    Paid memberships (RCVS, VDS, etc.)
•    Exclusive company discounts and rewards

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Job Overview
Practice Manager
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